Insider Brief

• Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.
• Launched after unexpected demand from e-commerce merchants on Gorgias, Yuma has since scaled rapidly, closing over 1 million support tickets, joining Y Combinator, and securing high-profile backing from investors, including Google’s Gradient Ventures and prominent Silicon Valley entrepreneurs.
• With a growing customer base and planned feature expansions, Yuma aims to become the gold standard in AI customer support automation, enhancing response times, service quality, and customer satisfaction across the e-commerce industry.

PRESS RELEASE — Yuma.ai, an innovative leader in AI-driven customer support automation, today announced the successful completion of a $5 million funding round. The investment will accelerate Yuma’s mission to build the most advanced AI agents for e-commerce, aimed at revolutionizing customer support and enabling merchants to operate with unprecedented efficiency.

From Proof of Concept to 1 million support tickets closed by AI Agents

Yuma.ai’s journey began unexpectedly when founder Guillaume Luccisano, a serial entrepreneur and two-time Y Combinator alumnus, launched an experimental AI Agent on the Gorgias helpdesk App Store. Within hours, the demand from e-commerce merchants was overwhelming, with dozens requesting demos. This immediate traction highlighted the industry’s urgent need for innovative automation solutions, leading to Yuma’s formal launch. Today, Yuma AI Agents have helped customer experience teams close over 1 million support tickets.

Y Combinator Support and High-Profile Investment

Encouraged by the early success, Yuma.ai was invited to join Y Combinator’s Winter 2023 batch. In Spring 2023, the company closed a seed round featuring prominent investors, including Google’s Gradient Ventures, Altman Capital Fund, and AI Grant. Notable Silicon Valley investors and entrepreneurs also participated, such as Kyle Vogt (Cruise), Emmett Shear (Twitch), Nicolas Dessaigne (Algolia), Garry Tan (Y Combinator), Solomon Hykes (Docker), and Justin Kan (Justin.tv). Additionally, strategic retail investors like Galeries Lafayette’s Motier Ventures and founders from leading e-commerce and helpdesk platforms showed strong support.

“In an environment where AI funding is booming and valuations are often inflated, we remain focused on delivering impactful, sustainable outcomes,” said Guillaume Luccisano, Founder and CEO of Yuma.ai. “Our goal is to help merchants optimize their support operations through advanced automation while maintaining a disciplined approach to growth. We are committed to building a company that scales responsibly.”

Scaling Rapidly with Strong Market Traction

Since its debut, Yuma has quickly scaled its operations, assembling a globally distributed team of experienced professionals and onboarding 100+ paying customers. This rapid growth prompted additional investment in the summer of 2024, bringing Yuma’s valuation to over $30 million. Investors continue to express confidence in the company’s potential to disrupt the customer support landscape in e-commerce.

“Yuma’s focus on AI for customer support automation is a game-changer,” said Martin Thiebaut, CMO & Co-Founder, MyVariations. “Unlike others, they specialize and excel in automating support with superior focus. This expertise has transformed our customer service, making Yuma AI not just a tool but a pivotal partner in elevating our customer interactions.”

Future Outlook and Product Expansion

Yuma is poised to launch several new features and integrations over the next six months to increase automation rates across support tickets. These innovations are designed to help merchants achieve automation levels exceeding 60%, standardizing efficiency improvements across the board. Yuma’s goal is to redefine AI-driven customer support as the gold standard for the global e-commerce ecosystem.

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About

Yuma.ai is a leading provider of AI-powered customer service automation solutions for e-commerce merchants. Seamlessly integrating with platforms such as Zendesk, Gorgias, and Kustomer, Yuma automates over 60% of customer support tickets for top merchants, significantly reducing response times, ensuring consistent service quality, and boosting customer satisfaction. Yuma’s mission is to create a world where merchants never have to worry about customer support again.

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