OpenAI and Perplexity have introduced new AI-powered shopping tools designed to help consumers research and compare purchases directly within their chat interfaces. The features enable users to request product recommendations, analyze alternatives, and even share images for lower-cost comparisons, while Perplexity leverages its memory system to tailor results to personal context such as location or profession. The launches come as Adobe forecasts a 520% surge in AI-assisted holiday shopping and as vertically focused startups argue that domain-specific datasets still outperform general-purpose models when navigating categories like fashion or home design.
At the same time, OpenAI is facing rising legal challenges related to chatbot safety. The company has filed its response to a lawsuit from the family of a 16-year-old who died by suicide, asserting that the teenager circumvented safety guardrails and had a preexisting mental-health history. The case is one of several recent suits claiming ChatGPT contributed to self-harm incidents or psychological distress. With multiple actions now headed toward trial, OpenAI is navigating mounting pressure to demonstrate stronger safeguards even as it expands AI features that integrate more deeply into everyday consumer behavior.
