Insider Brief
- Disputed.ai raised $1.12M in seed funding to expand its AI-powered chargeback management platform, helping large-scale merchants handle 1,000 to 100,000 disputes per month with automation and intelligence.
- Founded by former merchants and technologists, the platform optimizes chargeback decisions and improves win rates, recovering 25% more revenue than a leading competitor in Q4 while reducing the need for large operational teams.
- The funding will drive growth and AI-driven dispute resolution, enabling merchants in high-dispute industries like live entertainment and ticketing to recover more revenue with less overhead.
PRESS RELEASE — Disputed.ai, the most advanced AI-driven chargeback management platform for enterprise merchants, has announced that it has raised $1.12 million in seed funding. This investment will accelerate the company’s mission to redefine how large merchants handle chargebacks through intelligence, automation, and innovation.
Founded by former merchants and technologists who experienced firsthand the challenges of traditional chargeback processes, Disputed.ai combines AI-powered intelligence with deep industry expertise to transform how companies handle chargebacks. The platform is specifically designed for large-scale merchants processing anywhere from 1,000 to 100,000 chargebacks per month, enabling them to manage disputes seamlessly without the need for a large operational workforce.
“Our experience as merchants inspired us to build Disputed.ai,” said Shawn Kelley, Co-Founder & CEO of Disputed.ai. “We created the solution we wished we had, leveraging AI at multiple levels to make intelligent decisions about which chargebacks to fight and how to fight them. Our win-rate & recovery results were the validation, and this funding allows us to more quickly scale and bring our approach to market. We’re committed to transforming enterprise chargeback management.”
Disputed.ai already works with industries that face high dispute volumes, including live entertainment and ticketing, where chargebacks create operational and financial challenges. By leveraging AI-driven automation and industry expertise, they help merchants recover more revenue. In Q4 alone, Disputed.ai recovered 25% more revenue than one leading competitor and 13% more than another.
Beyond performance, Disputed.ai prides itself on its strong relationships with clients, acting as a strategic partner as well as a software provider. The company’s AI-native approach enables merchants to handle thousands of chargebacks without the need for a large operational team, giving leaders the ability to focus on growth rather than dispute management.
“AI has given us a chance to think about chargebacks from first principles, and we’ve developed a platform that takes full advantage of its strengths,” said Andrew Hart, Co-Founder & CTO, “It’s remarkable to see how much value we can create for clients once we get plugged into their data, and how that improves win rates over time.”
“Our mission is to make dispute management effortless, scalable, and highly effective,” added Kelley. “This funding allows us to accelerate our growth, push the boundaries of AI-driven dispute resolution, and help merchants recover more revenue with less operational overhead.”
With this investment, Disputed.ai is accelerating its growth to give enterprise merchants a smarter, more effective way to manage chargebacks. Disputed.ai helps merchants recover more, spend less, and stay ahead in an increasingly complex fraud and dispute landscape.
For more information, visit www.disputed.ai.
About Disputed.ai
Disputed.ai is the leading AI-powered chargeback management platform for enterprise merchants. Built by former merchants, it streamlines chargeback workflows, maximizes win rates, and reduces the operational burden of disputes. Disputed.ai delivers a tailored, scalable solution for large merchants — eliminating the need for a dedicated chargebacks team while driving better outcomes.
