Respond.io, the Kuala Lumpur-based customer conversation management platform, has closed a $62.5 million Series B led by Camber Partners, with participation from Endeavor Catalyst and existing investors. The raise follows a $7 million Series A in 2022 and comes as the company reaches $35 million in annual recurring revenue, growing 169% year-over-year at a 30% profit margin.
Founded in Hong Kong in 2017 by CEO Gerardo Salandra, CTO Hassan Ahmed, and COO Iaroslav Kudritskiy, Respond.io helps mid-to-large B2C businesses manage customer conversations across messaging channels including WhatsApp, Instagram, TikTok, Telegram, and WeChat. Its AI agents handle high volumes of customer inquiries, qualify leads, and close sales autonomously. The platform currently processes two billion messages per quarter, a scale Salandra argues creates a compounding data advantage that makes its AI more effective with each passing month.
Unlike seat-based enterprise software competitors, Respond.io charges by conversation volume, meaning AI-driven automation increases efficiency without reducing the company’s revenue. Salandra said the platform’s growth has accelerated as AI has become more prominent, inverting the threat narrative facing many SaaS businesses.
The company currently generates roughly 60% of revenue from APAC and Latin America combined, but North America and Western Europe are now its fastest-growing regions. New capital will fund hiring, organic expansion, and acquisitions targeting established teams with existing customer bases in those strategic markets.
