Manchester-based SaaS company Mojo-CX has raised £2.25 million in funding to enhance its AI-driven platform for transforming enterprise contact centers. The investment round was led by NPIF II — Praetura Equity Finance, alongside contributions from River Capital’s fund:AI, Greater Manchester Combined Authority (GMCA), Foresight via the Midlands Engine Investment Fund, and other backers.
Founded in 2018 by CEO Jimmy Hosang, Mojo-CX leverages AI tools to analyze customer interactions and optimize service delivery. Its platform includes “MO,” an AI-powered team leader, “JO,” an agent assistant, and “CECE,” a tool that accelerates conversational analysis by up to 99%. These tools enable businesses to enhance customer loyalty, streamline query resolution, and drive revenue growth.
The funding will be used to expand Mojo-CX’s technology, adding features like voice AI and automated quality assurance, while doubling the size of its sales and engineering teams. Mojo-CX’s clients include Concentrix, AA, and Fiserv.
Hosang expressed excitement about the investment, stating it would enable Mojo-CX to advance AI-driven customer service and create high-quality jobs in the North West. Praetura Ventures emphasized the platform’s potential to help businesses stand out by improving customer service with actionable AI insights.
