Insider Brief
- Optiva Inc. announces its BSS platform integration with generative AI (GenAI) and Google Cloud’s BigQuery, enabling telecom providers to identify new revenue opportunities and reduce customer churn through tailored service bundles.
- The platform utilizes real-time customer data and market analysis to automate product pricing and launch hyper-personalized services, leveraging GenAI for fast, AI-driven market proposals and configurations.
- This advancement aids communication service providers (CSPs) in becoming more competitive by accelerating market entry of new pricing options and services, benefiting especially MVNOs with Optiva’s multi-tenant solutions for rapid business launches.
PRESS RELEASE — TORONTO, ON/February 15, 2024 — Optiva Inc. (“Optiva” or the “Company”) (TSX: OPT), a leader in powering the telecom industry with cloud-native billing, charging and revenue management software on private and public clouds, today announced that its BSS platform now allows users to leverage generative AI (GenAI) technology to quickly highlight new, targeted revenue opportunities and dramatically reduce customer churn. Full integration with Google Cloud’s BigQuery and Analytics capabilities powers the deep learning needed to customize offerings and attract and retain customers with tailored service bundles.
A report by McKinsey recently revealed that GenAI could add up to $4.4 trillion to the global economy, with customer operations and marketing flagged as top revenue drivers.
Optiva BSS Platform, empowered by GenAI, can leverage real-time customer behavior and in-depth market data to identify hidden revenue opportunities and proactively suggest market proposals. It allows communication service providers (CSPs) to use GenAI-based recommendations and automatic configurations within the BSS platform to speed up new product and pricing launches. Hyper-personalized service offerings can be created at the touch of a button, automatically configured and upsold in real time.
With the rich resource of millions of customer interactions, integrated GenAI tools learn deeply, determining opportunities to upsell at the right price, offer new innovative bundles and proactively predict churn for greater customer retention. GenAI uses up-to-date market data, analytics feeds and detailed competitor analysis tailored to the market, saving time previously required for manual searches and audits. The power of GenAI empowers CSPs to generate fast new pricing options automatically without IT having to perform platform configurations, accelerating time to market and revenue with AI-based customization, suggestion and automation. As a result, CSPs are more competitive, able to protect their customer base and increase new revenue.
The new combination of GenAI and real-time market data delivers on the expectations of a new generation of consumer and enterprise customers while reducing costs. It is a tremendous advantage for new MVNOs that will be able to rapidly launch their new businesses on Optiva MVNO Hubs, a multi-tenant solution that extends Optiva BSS Platform with payment gateway integrations, taxation calculations and support for multiple MNOs globally. MVNO innovators, in particular, will benefit from the new updates to the platform, leveraging its deep learning and GenAI capabilities to optimize their service offerings and differentiate themselves in the market.
“In today’s highly competitive market, it’s vital that CSPs start leveraging the power of generative AI and real-time BSS data to better target their offerings and win customers,” said Matthew Halligan, CTO of Optiva. “This technology is evolving fast, and market players now have a narrow window of opportunity to seize these capabilities and become instrumental in driving the industry forward.”
Industry innovators interested in the benefits of leveraging GenAI with Optiva solutions can meet with Optiva at MWC Barcelona, February 26–29, 2024, Hall 2 2D20. Schedule a meeting and demo.
About Optiva Inc.
Optiva Inc. is a leading provider of mission-critical, cloud-native revenue management software for the telecommunications industry. Its products are delivered globally on the private and public cloud. The Company’s solutions help service providers maximize digital, 5G, IoT and emerging market opportunities to achieve business success. Established in 1999, Optiva Inc. is on the Toronto Stock Exchange (TSX:OPT). For more information, visit www.optiva.com.
