AI Policy & Regulation

Microsoft to Remove Copilot from WhatsApp Following Platform Policy Changes

Microsoft has announced that its AI assistant Copilot will no longer be accessible on WhatsAppstarting January 15, following changes to WhatsApp’s platform policies. After that date, users will need to switch to Microsoft’s Copilot mobile apps or the web version to continue using the chatbot.

The decision comes in response to WhatsApp’s updated rules, which prohibit general-purpose AI chatbots from operating through the WhatsApp Business API. The policy shift is designed to reserve API resources for traditional business use cases, effectively ending WhatsApp as a distribution channel for AI assistants from companies such as Microsoft, OpenAI, and Perplexity. OpenAI has already begun winding down its own integration.

Because Copilot’s WhatsApp access was unauthenticated, chat histories will not migrate to Microsoft’s platforms. Microsoft is advising users who wish to retain their conversations to export them via WhatsApp’s built-in tools before the January 15 cutoff.

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