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Hanyang University

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Physical AI

Witnessing Robot Abuse Shapes Human Behavior, Study Finds

Insider Brief PRESS RELEASE — Research from Hanyang University ERICA examines how customers respond when witnessing another customer mistreat a service robot. The study identifies two psychological pathways—behavioral contagion, which normalizes incivility, and empathy,

16 Oct 2025 · 3 min read

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