Gradient Labs Raises €11.08M Series A to Transform Customer Service with AI in Regulated Industries
By James Dargan · · 1 min read
London-based AI startup Gradient Labs has secured €11.08 million in Series A funding to scale its autonomous AI agent designed to resolve up to 90% of customer service queries. The round was led by Redpoint Ventures, with participation from LocalGlobe, Puzzle Ventures, Liquid 2 Ventures, and Exceptional Capital.
Founded in 2023 by Dimitri Masin, Neal Lathia, and Danai Antoniou, all early builders at Monzo, Gradient Labs has rapidly gained traction across the financial services sector, including major European banks. Its AI platform, Otto, automates complex frontline and back-office workflows while remaining fully auditable and compliant with regulatory standards.
The capital will fuel team expansion, product development, and further deployment of Otto in regulated markets. With a lean team and a platform capable of reducing service costs by 75%, Gradient Labs is redefining customer support infrastructure with AI built for safety, transparency, and scale.
Featured image: Credit: Gradient Labs
