Berlin-based Parloa has raised $350 million in Series D funding, valuing the AI-driven customer service company at $3 billion, just eight months after closing a $120 million round at a $1 billion valuation. The financing was led by General Catalyst, with participation from existing investors including EQT Ventures, Altimeter Capital, Durable Capital, and Mosaic Ventures.
Led by co-founder and CEO Malte Kosub, Parloa develops AI agents that automate large-scale customer service interactions for enterprises. The company reported more than $50 million in annual recurring revenue last month and counts customers such as Allianz, Booking.com, SAP, and Swiss Life. The new capital will be used to build multi-model, context-aware AI agents capable of delivering personalized support across voice, web, and app channels, positioning Parloa to capture a significant share of the global contact center market.
Featured image: Credit: Parloa
