Amazon.com, Inc. has said its expanding suite of generative-AI agents will reshape internal operations and likely trim portions of the corporate workforce.
In a memo to employees, chief executive Andy Jassy wrote that the company will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs, adding that the scale of future reductions remains uncertain.
Amazon is accelerating AI deployment across fulfilment, customer service and software engineering, reallocating talent to new machine-learning, data-governance and safety roles.
The announcement echoes a World Economic Forum poll indicating 40 percent of global employers intend to eliminate positions automatable by AI, underscoring a broader labour transformation. Details will be shared in Q4.
