AI customer support startup Decagon is preparing to complete its first employee tender offer, allowing more than 300 staff members to sell a portion of their vested shares at the company’s latest valuation of $4.5 billion. The transaction is being led by investors who also participated in Decagon’s recent $250 million Series D, including Coatue, Index Ventures, Andreessen Horowitz (a16z), Definition, Forerunner, and Ribbit Capital.
Founded by Jesse Zhang, Decagon develops AI “concierge” agents designed to autonomously resolve customer support requests across chat, email, and voice channels. The company serves more than 100 enterprise customers, including Avis Budget Group, 1–800-Flowers, Quince, Oura Health, and Away Travel.
Zhang said the tender offer aligns strong investor demand with the company’s rapid growth while allowing employees to realize some value from their equity. Decagon’s valuation has risen sharply from $1.5 billion earlier in the year as demand grows for AI systems capable of automating large-scale customer support operations.
Featured image: Credit: Decagon
